Business
What I ask before we add capacity
No standard plus a new tool means the mess moves faster. No standard plus a new person means the same mess, at a higher cost.
President and COO of Mercatus, leading global operations in retail tech. A passionate blogger, he shares insights on tech innovation, leadership, and team culture transformation.
Business
No standard plus a new tool means the mess moves faster. No standard plus a new person means the same mess, at a higher cost.
Musings
The part that gets me forty years in: it still sounds like it came out recently. Not in a retro way. In a "this record has no era" way.
Business
I stopped blaming the people in the room a long time ago. The people are fine. The process is missing one step. Write the decision down in full before anyone leaves.
Books
Don't bother reading In My Darkest Hour. It is not a must-read, and it is not worth the shelf space.
Musings
Forty years later, the bass line still walks into the room like it owns the lease.
Business
Put the attachment aside early. Keep the people who want the next chapter. Make reality show up in order.
Business
Leadership presence is built through consistent conversations, difficult moments, and showing up when nothing is urgent but trust is forming.
Musings
What do you do when the myth requires a corpse and you keep showing up to work?
Business
Install the rhythm first. Let the behaviour accumulate. Name what you built last.
Business
Every seat you add before mapping the value stream inherits the flaws of the old system.
Business
A CEO with situational awareness understands the external market, customers, competitors, financial performance, culture, employee morale, execution capacity, and operational risk.
Musings
The part we still refuse to see is the machine doesn't need us to believe in anything anymore.