Digital Commerce
Walmart's AI Pricing Patents Signal the End of Retail's Level Playing Field
Early AI adopters investing before 2026 will likely control 73% of the projected $164 billion retail AI market by 2030.
Digital Commerce
In the Digital Commerce section of my blog, I explore the latest trends, strategies, and innovations shaping the retail tech landscape. From omnichannel solutions to personalized customer experiences, dive into insights that help businesses navigate the evolving landscape. Whether you're looking to optimize e-commerce, enhance customer loyalty, or leverage data for growth, this section offers practical advice and cutting-edge perspectives for thriving in today’s digital commerce environment.
Digital Commerce
Why Ocado's Billion-Dollar Grocery Gamble Is Unraveling
Traditional grocery margins are 1–3% EBIT. If online grocery adds $10–$15 in delivery cost, that wipes out the entire margin stack. Automation that saves $4–$5 doesn't close the gap.
Digital Commerce
OpenAI’s Instant Checkout: The Beginning of Agentic Commerce
OpenAI unveils Instant Checkout, powered by Stripe’s Agentic Commerce Protocol. U.S. ChatGPT users can now buy from Etsy & Shopify merchants. What this means for retailers, payments, and loyalty.
Digital Commerce
Strengthening Cybersecurity on Cyber Monday: Why Retail Platforms Should Embrace Password Expiration
Enhance retail cybersecurity: Embrace password expiration with PCI 4.0 standards to protect cardholder data and build customer trust.
Digital Commerce
Skip+ Membership Program: A Move to Drive Loyalty, but Is It Enough?
Skip+ launches in Canada with perks like $0 delivery fees, bonus points, travel perks, & exclusive deals. Will it boost customer loyalty?
Digital Commerce
The Illusion of Choice: Why Self-Checkout Isn't the Revolution You Think It Is
Retailers pushing self-checkout risk alienating customers. If the experience doesn't improve, why not shop online from home? Focus on enhancing service, or risk losing loyalty and brand trust. #RetailTech
Digital Commerce
eCommerce Fraud Soars 19% in 2024: A Shift from Credit Card Theft to Account Takeovers
Criminals steal user credentials, order expensive items, and use 3P providers for untraceable deliveries. Strengthening security and training teams to recognize social engineering is crucial to preventing these attacks.
Digital Commerce
Bienvenue Voilà
Medline was right; not only is Voilà here; it actually might be the best grocery eCommerce solution Canada has to offer.